Contract for the Provision of Independent Visitor Service (IVS) in Swansea

Description

This contract will commission an Independent Visitor Service in Swansea. It is a statutory service and supports children and young people aged 3 to 18 years who are looked after by Swansea Council. The service aims to provide consistent, positive relationships for these young individuals, who often experience significant disruptions in their lives. The contract supports the primary objective of the Independent Visitor Service, which is to offer a stable, supportive relationship to children and young people in looked after care, through volunteer Independent Visitors (IVs). These volunteers are not social workers or part of Child and Family services; instead, they act as friends and mentors, providing a listening ear and engaging in various activities with the children. Under the Social Services and Well-Being (Wales) Act 2014, Section 98, “A local authority looking after a child must appoint an independent person to be the child’s visitor if (a) the child falls within a category specified in regulations or, (b) in any other case, it appears to the authority that it would be in the child’s interests to do so.

Key facts

Procedure

Open procedure

Lots

1

How to submit

Register your company on the eTenderWales portal (this is only required once): — Navigate to the portal: http://etenderwales.bravosolution.co.uk — Click the “Suppliers register here” link. — Enter your correct business and user details. — Note the username you chose and click “Save” when complete. — You will shortly receive an e-mail with your unique password (please keep this secure). — Agree to the terms and conditions and click “continue”. 2. Express an interest in the project: — Login to the portal with your username/password. — Click the “ITTs Open to All Suppliers” link (these are the ITTs open to any registered supplier). — Click on the relevant ITT to access the content. — Click the “Express Interest” button in the “Actions” box on the left-hand side of the page. — This will move the ITT into your “My ITTs” page (this is a secure area reserved for your projects only). — Click on the ITT code. You can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box. 3. Responding to the invitation to tender: — You can now choose to “Reply” or “Reject” (please give a reason if rejecting). — You can now use the “Messages” function to communicate with the buyer and seek any clarification. — Note the deadline for completion, then follow the onscreen instructions to complete the ITT. — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). If you require any further assistance use the online help. Alternatively, the BravoSolution helpdesk can be contacted (Monday to Friday, 8:00 to 18:00) on: — E-mail: help@bravosolution.co.uk — Phone: +44 8003684850

Clarification questions by

27 Nov 2026, 12:00 GMT

Contact

Procurement

procurement@swansea.gov.uk

Value incl. VAT

£180k

Category

services