Ireland – Investigation and security services – Provision of a Case Management and Reporting Solution and Related Services

Description

The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

Key facts

Procedure

neg-w-call

Framework agreement

Yes — a framework or dynamic purchasing system, not a single contract

Submit via

https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9419754

Contact

info@fiosru.ie

Framework ceiling

€13m

Regime

publicSector

Category

services

Ground given for limiting competition

The buyer’s own stated reason for awarding without open competition, as published. Their assertion, not a finding.

Urgency: Due to incorrect notice and procedure being published on original notice