PRO005175-Services-Contract-HR Advice & Case Management Services

Description

This is a fully managed HR Advisory and case management service, provided directly to line managers across UU. It is also interlinked with a separate agreement for Occupational Health services. Services delivered provide all aspects of support including advice, guidance and a suitable platform. Service provision includes: • HR employee relations advice and guidance content hosted on the company intranet • Telephone-based HR advisory support for managers • A case and call management platform to log, manage and track HR matters • Management information reporting • Links to separate Occupational Health arrangements where required

Key facts

Procedure

Direct award

Lots

1

Contact

Commercialapprovalsboard@uuplc.co.uk

Contract period

1 Apr 2027 → 31 Mar 2029

Value incl. VAT

£1.5m

Category

services

Awarded suppliers

• ADVISERPLUS BUSINESS SOLUTIONS LIMITED · GB-COH-04222727 · UKD63, GB

Ground given for limiting competition

The buyer’s own stated reason for awarding without open competition, as published. Their assertion, not a finding.

The Authority considers that only Adviserplus can currently provide the fully integrated end-to-end HR case management and advisory service due to: • Established system integrations • Embedded operational processes • Business continuity requirements • Alignment with UU HR policies • The absence of a reasonable alternative solution that could be implemented without disproportionate technical and operational disruption.