Sweden – Telecommunications services – Upphandling kontaktcenter och telefoni
closedArbetsförmedlingen Varor & tjänster · 2021002114
Value
SEK 425m
Published
29 Sept 2025
Deadline
—
Type
opportunity · framework
64200000 · Postal & telecommunications services32500000 · Radio, television, communication & telecom equipment48510000 · Software packages & information systems72000000 · IT services: consulting, development & support
Description
Upphandlingen avser ett ramavtal som huvudsakligen omfattar kommunikationstjänster inom telefoni och kontaktcenter, bemanningsplanering (WFM), operatörstjänster, mobiltelefoni och tillbehör. Ramavtalet omfattar även möjlighet att vid behov avropa transkribering/inspelning, voicebots, video-samtal, central managering (av handenheter) och konsulttjänster.
Key facts
- Procedure
- neg-w-call
- Framework agreement
- Yes — a framework or dynamic purchasing system, not a single contract
- Contract period
- 6 Mar 2026 → 8 Feb 2031
- Category
- services
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Provenance
- Source
- ted-eu
- Notice id
- 635426-2025
- First seen
- 22 Aug 2026
- Last updated
- 28 Aug 2026
Licence EU reuse — Commission Decision 2011/833/EU ↗
Source: TED — Tenders Electronic Daily (ted.europa.eu), © European Union, reused under Commission Decision 2011/833/EU.
View at source ↗
GET /api/v1/tenders/3356ec9d-5600-4d8b-93b4-2f589da023dcThe source notice is authoritative — verify deadlines and documents there before bidding.