Netherlands – Customer-care services – Contact Center-platform
awardedBelastingsamenwerking voor Gemeenten en Waterschappen (BsGW) · 302458391
Value
€1.0m
Published
27 Oct 2026
Deadline
—
Type
award
79342320 · Business services: law, marketing, consulting, print & security48510000 · Software packages & information systems64200000 · Postal & telecommunications services72267000 · IT services: consulting, development & support
Description
De Opdracht betreft het realiseren en beschikbaar stellen van een geïntegreerde oplossing voor het klantcontact van de Aanbestedende Dienst, met als doel het ondersteunen en afhandelen van klantinteracties via de realtime kanalen telefonie en livechat. Omvang conform hetgeen opgenomen in de Aanbestedingsstukken.
Key facts
- Procedure
- open
- Contact
- inkoop@BsGW.nl
- Contract period
- 25 Sept 2026 → 26 Sept 2034
- Regime
- publicSector
- Category
- services
Awarded suppliers
- KPN B.V. · 27124701 · NL366, NL
Supplier location as published: Rotterdam, NL366, 3072AP, NL
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Provenance
- Source
- ted-eu
- Notice id
- 741699-2026
- First seen
- 27 Oct 2026
- Last updated
- 27 Oct 2026
Licence EU reuse — Commission Decision 2011/833/EU ↗
Source: TED — Tenders Electronic Daily (ted.europa.eu), © European Union, reused under Commission Decision 2011/833/EU.
View at source ↗
GET /api/v1/tenders/371a9106-90f3-4557-8de5-8fef26e83037The source notice is authoritative — verify deadlines and documents there before bidding.