France – IT services: consulting, software development, Internet and support – Solution type CCaaS - RETA
closedValue
unstated
Published
10 Jun 2026
Deadline
—
Type
opportunity · framework
72000000 · IT services: consulting, development & support79512000 · Business services: law, marketing, consulting, print & security
Description
SNCF Gares & Connexions souhaite régénérer son système RETA. Dans ce contexte, une consultation est lancée afin d’acquérir une solution type CCaaS (Contact Center as a Service), permettant le routage des appels des BAU (bornes d’arrêt d’urgence) vers les CGA (centres de gestion d’appels), et le traitement des appels des CGA via une IHM (Interface Homme Machine).
Key facts
- Procedure
- neg-w-call
- Framework agreement
- Yes — a framework or dynamic purchasing system, not a single contract
- Contact
- amina.tahri@sncf.fr
- Contract period
- 12 Mar 2027 → …
- Category
- services
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Provenance
- Source
- ted-eu
- Notice id
- 398598-2026
- First seen
- 22 Aug 2026
- Last updated
- 28 Aug 2026
Licence EU reuse — Commission Decision 2011/833/EU ↗
Source: TED — Tenders Electronic Daily (ted.europa.eu), © European Union, reused under Commission Decision 2011/833/EU.
View at source ↗
GET /api/v1/tenders/396bf36a-721f-46d7-b4a0-472833129309The source notice is authoritative — verify deadlines and documents there before bidding.