Replacement of Corporate Telephony and Contact Centre Environment
openLink Group · GB-S2W-AA21574
Read the notice at Sell2Wales ↗
Description
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Key facts
- Reference
- NOV675675
- Procedure
- Open procedure
- Contact
- linkprocurement@linkgroup.org.uk+44 3303030124
- Category
- Services
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Provenance
- Source
- Sell2Wales
- Notice id
- NOV675675
- OCID
- ocds-h6vhtk-06d7f3
- First seen
- 7 Nov 2026
- Last updated
- 7 Nov 2026
Licence Open Government Licence v3.0 ↗
Contains public sector information licensed under the Open Government Licence v3.0. Source: Sell2Wales.
GET /api/v1/tenders/4402eda6-8078-4475-9d96-b909643be1e7The source notice is authoritative — verify deadlines and documents there before bidding.