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Norway – Customer Relation Management software development services – Customer management system for AtB ́s customer centre.

closed

AtB AS · 994686011

Read the notice at ted-eu ↗

Value
NOK 6.0m
Published
25 Jun 2025
Deadline
—
Type
opportunity
72212445 · IT services: consulting, development & support48200000 · Software packages & information systems48300000 · Software packages & information systems48400000 · Software packages & information systems48445000 · Software packages & information systems48500000 · Software packages & information systems48810000 · Software packages & information systems48813000 · Software packages & information systems64216000 · Postal & telecommunications services72230000 · IT services: consulting, development & support79342300 · Business services: law, marketing, consulting, print & security79342320 · Business services: law, marketing, consulting, print & security79342321 · Business services: law, marketing, consulting, print & securityNO060

Description

AtB ́s customer centre is responsible for handling customer enquiries connected to the company's services and functions as an important link between AtB and customers and between the different sections internally in the organisation. The customer centre ́s task is to answer questions, provide service and forward feedback to the correct specialist department. Customer Service requires a customer management system that shall contribute to: Support simple and efficient handling of customer enquiries, and automate work processes for customer service representative ServicesBidra to a positive customer experience.

Key facts

Procedure
neg-w-call
Submit via
https://permalink.mercell.com/258075294.aspx
Contact
anbud@atb.no
Category
services
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Provenance

Source
ted-eu
Notice id
407878-2025
First seen
22 Aug 2026
Last updated
28 Aug 2026

Licence EU reuse — Commission Decision 2011/833/EU ↗

Source: TED — Tenders Electronic Daily (ted.europa.eu), © European Union, reused under Commission Decision 2011/833/EU.

View at source ↗GET /api/v1/tenders/45a73892-bc75-46df-89a1-3b2467adbe87

The source notice is authoritative — verify deadlines and documents there before bidding.