Provision of Dynamics Engineering Service

Description

DVLA requires a supplier to provide a flexible delivery of highly skilled software development resources to continue the design, development, and support of new caseworks solutions, integrated with our development teams and able to solve complex problems, via a call off agreement to: Advise on best practice implementation Configure and implement Dynamics 365 Customer Service and Power Platform in line with the minimum organisational requirements for our remaining Casework services Advise on Continuous improvement and support enhancements to our current implementation Build integration APIs and new customer facing UIs on the DVLAs cloud platform using the DVLAs approved technology stacks Integrate with existing legacy systems Support DVLA’s digital strategy of creating online services to improve overall customer service. As an indicative guide, DVLA expects delivery activity may typically require around 20 - 30 supplier resources at any one time, with the ability to scale up or down depending on demand, delivery phase and the number of active Statements of Work. This is not a guaranteed level of demand and any resources required will be confirmed through individual Statements of Work. Capability provided under Statement of Works (SOWs) will need to work closely with and take direction from DVLA product teams.

Key facts

Procedure

Award under framework

Framework agreement

Yes — a framework or dynamic purchasing system, not a single contract

Lots

1

Contact

sourcetopay.helpdesk@dvla.gov.uk

Contract period

2 Nov 2026 → 1 Nov 2029

Value incl. VAT

£17m

Category

services

Awarded suppliers

• KERV DIGITAL LIMITED · GB-PPON-PNMD-8582-WPVM · UKI31, GB