Denmark – Helpdesk and support services – Levering af service desk

closed

Dansk Retursystem A/S

Read the notice at ted-eu ↗

Value

DKK 10m

Published

27 May 2026

Deadline

—

Type

opportunity

72253000 · IT services: consulting, development & support72261000 · IT services: consulting, development & support72611000 · IT services: consulting, development & supportDK012

Description

Ordregiver udbyder herved anskaffelsen af en Service Desk funktion til Dansk Retursystem. Ordregiver søger en kompetent leverandør, der skal levere komplet 1st level Service Desk inkl. brugeradministration, klientdrift, triagering, løsning af standardopgaver, support for møde- og AV-udstyr, driftsovervågning, koordinering med 2nd/3rd level såvel som relevant samarbejde med Dansk Retursystems øvrige eksterne leverandører. Service Desk-funktionen skal understøtte Ordregivers processer, governance, sikkerhedskrav og værktøjer, herunder ved brug af Ordregivers ITSM-platform som primært arbejdsredskab.

Key facts

Procedure: neg-w-call
Submit via: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=455784&TID=200416454&B=
Contact: jdn@dansk-retursystem.dk
Category: services

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Provenance

Source: ted-eu
Notice id: 362284-2026
First seen: 22 Aug 2026
Last updated: 28 Aug 2026

Licence EU reuse — Commission Decision 2011/833/EU ↗

View at source ↗GET /api/v1/tenders/863d72f5-2130-4bd7-b67b-a71c5b674185

The source notice is authoritative — verify deadlines and documents there before bidding.