CRM Licensing and Professional Services 2026

Description

The ongoing supply of Customer Relationship Management (CRM) licenses and associated professional services and consultancy services needed to support Riverside's ongoing digital transformation programme. Negotiations with Salesforce are ongoing. Options range from a £2.5m contract for 12 months to allow Riverside to refine the approach during 2027/28, through to a 3 year contract ranging from c£8m to c£10m, dependent on Riverside's yet to be finalised change portfolio.

Key facts

Procedure

Direct award

Lots

1

Contact

procurement@riverside.org.uk

Contract period

15 Nov 2026 → 14 Nov 2029

Value incl. VAT

£9.5m

Category

goods

Awarded suppliers

• SALESFORCE UK LIMITED · GB-COH-05094083 · UKI31, GB

Ground given for limiting competition

The buyer’s own stated reason for awarding without open competition, as published. Their assertion, not a finding.

Riverside has adopted Salesforce as a strategic enterprise platform and has made significant investment in licensing, integrations, configuration, data migration, business process design and organisational capability. The proposed contract supports the continuation and expansion of this established platform and underpins several key transformation initiatives. A change in supplier would create disproportionate challenges which risk adversely impact on business operations and/or not demonstrating the best possible value for money.