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Denmark – Software programming and consultancy services – Indkøb af Field Service Management System

closed

Dansk Retursystem A/S

Read the notice at ted-eu ↗

Value
DKK 5.5m
Published
29 Oct 2024
Deadline
—
Type
opportunity
72200000 · IT services: consulting, development & support72253100 · IT services: consulting, development & support72253200 · IT services: consulting, development & support72254100 · IT services: consulting, development & support72261000 · IT services: consulting, development & support72262000 · IT services: consulting, development & support72263000 · IT services: consulting, development & support72265000 · IT services: consulting, development & support72267100 · IT services: consulting, development & supportDK012

Description

Dansk Retursystem udbyder herved anskaffelsen af et Field Service Management system. Dansk Retursystem servicerer ca. 3.500 butikker med tilsammen ca. 4.000 flaskeautomatanlæg, som indgår i pant- og retursystemet. Dansk Retursystem modtager ca. 3.000 telefonopkald pr. måned vedr. fejl og tekniske udfordringer på anlæggene, hvoraf ca. 1.000 af telefonopkaldene resulterer i en servicelogsag. Dansk Retursystem leder efter et innovativt Field Service Management system til registrering og logning af serviceopkald og servicelogsager, samt til registrering af stamdata om anlæggene og reservedelslager til disse. Dansk Retursystems mål er at etablere et system, der ikke kun optimerer supportprocesser. Dette udbud er endnu et skridt mod at implementere et brugervenligt system, der understøtter Dansk Retursystems kundeorienterede tilgang.

Key facts

Procedure
neg-w-call
Submit via
https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=415944&B=
Contact
jdn@dansk-retursystem.dk
Regime
publicSector
Category
services
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Provenance

Source
ted-eu
Notice id
657651-2024
First seen
24 Aug 2026
Last updated
28 Aug 2026

Licence EU reuse — Commission Decision 2011/833/EU ↗

Source: TED — Tenders Electronic Daily (ted.europa.eu), © European Union, reused under Commission Decision 2011/833/EU.

View at source ↗GET /api/v1/tenders/9e586fd1-dfe5-4092-8160-f196137d419e

The source notice is authoritative — verify deadlines and documents there before bidding.