Replacement of Corporate Telephony and Contact Centre Environment
openRead the notice at PCS Scotland ↗
Description
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Key facts
- Procedure
- Open procedure
- Lots
- 1
- Contact
- linkprocurement@linkgroup.org.uk+44 3303030124
- Category
- services
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Provenance
- Source
- PCS Scotland
- Notice id
- rls-3-NOV568226
- OCID
- ocds-r6ebe6-0000838193
- First seen
- 6 Nov 2026
- Last updated
- 6 Nov 2026
Licence Open Government Licence v3.0 ↗
Contains public sector information licensed under the Open Government Licence v3.0 — Public Contracts Scotland.
GET /api/v1/tenders/d30a6791-5fe4-42c9-b7d4-7303fb46c29cThe source notice is authoritative — verify deadlines and documents there before bidding.