Specialist Immigration Advice Services

Description

Transport for London (TfL), acting on behalf of the Greater London Authority (GLA), is seeking suitably qualified, experienced and appropriately regulated providers to deliver Specialist Immigration Advice Services (SIAS) for single adults experiencing, or at risk of, rough sleeping across London. The services will provide immigration advice for people sleeping rough, and those at risk of rough sleeping, who need specialist support to clarify and/or regularise their immigration status so they can in turn prevent or end their rough sleeping and homelessness. The Tender requirements will be consistent across 5 lots with Geographical/Regional focus being the sole distinguishing factor outlined below; • Lot1: Northeast Specialist Immigration Advice Service - The services will cover the London boroughs of the City of London, Tower Hamlets, Hackney, Waltham Forest, Havering, Redbridge, Barking and Dagenham, and Newham • Lot2: Northwest Specialist Immigration Advice Service - The services will cover the London boroughs of Ealing, Hillingdon, Harrow, Hounslow, Hammersmith and Fulham, Kensington and Chelsea, and Brent • Lot3: Southeast Specialist Immigration Advice Service - The services will cover the London boroughs of Lambeth, Lewisham, Southwark, Greenwich, Bromley, and Bexley • Lot4: Southwest Specialist Immigration Advice Service- The services will cover the London boroughs of Croydon, Merton, Richmond upon Thames, Wandsworth, Sutton, and Kingston upon Thames • Lot5: North Central Specialist Immigration Advice Service - The services will cover the London boroughs of Barnet, Camden, Enfield, Haringey, Islington, and Westminster. Core Services Required Successful providers will be required to deliver the following 4(four) core service elements: • Triage and Immigration Assessment Function • Further Immigration Assessment Casework and Resolution • Legal Aid Escalation • Related Support, Partnership Working and Training Optional services Optional Services are not part of the initially contracted provision. They enable the GLA at its discretion, to commission additional volumes of the Core Services beyond those described in the Specification. The Greater London Authority (GLA) gives no guarantee as to the volume, value or timing of any Optional Services. Optional Services can be activated by the GLA by variation to the contract, subject to operational need, funding availability, satisfactory Supplier performance and any other applicable contractual requirements. Contract Duration and Value The procurement comprises five geographical Lots. Service deliver is expected to commence in July 2027. Lots 1 to 4 will each have an initial term of two (2) years, with a discretionary option to extend for up to a further four (4) years. Lot 5 will have an initial term of one (1) year and nine (9) months, with a discretionary option to extend for up to a further four (4) years and three (3) months. Term options may be invoked, whether in whole or in part, and may be allocated in any configuration comprising full years or fractional periods expressed in months. The maximum contract duration for each Lot, including any extension periods exercised, shall be six (6) years. Any extension will be subject to funding availability, satisfactory performance and the relevant approvals. The estimated aggregate value of the Core Services across all five Lots is approximately £6.1 million excluding VAT for the initial term and approximately £18.5 million excluding VAT over the maximum six-year period, inclusive of all available extension periods. The procurement also includes provision for Optional Services of up to 50% of the Core Services value, which may be commissioned at the GLA's discretion, subject to future requirements and funding availability. The maximum potential aggregate value of the procurement across all five Lots, including Core and Optional Services, is approximately £27.9 million excluding VAT. Please note this is the estimated maximum value. Actual expenditure under the contract may be lower than the estimated value stated in this notice. There is no restriction on the number of Lots a Bidder may bid for. However, Bidders will be awarded a maximum of (2) two contracts for which they scored highest from a combined technical and commercial perspective Most advantageous Tender(MAT), provided the total value of all the awarded contracts does not exceed 150% of their annual turnover. In the case that one bidder scores highest on more than two Lot(s), or fails to satisfy the Authorities financial standing requirement, the Authority will seek to award that bidder the contract for the Lot(s) where their overall score wins by the greatest margin over the second highest bidder's overall score for that Lot and where all other conditions to award are met, the highest ranked bidder will be award those Contract only. The remaining Lot(s)/Contract will be awarded to the second highest overall scoring bidder for that Lot and where all other condition to award are met. This is referred to as the marginal benefit approach. Full details of the lot allocation methodology, service requirements, deliverables, performance measures, and reporting obligations are contained within the Invitation to Tender and Specification.

Key facts

Procedure

Open procedure

Lots

5

How to submit

Submission address and any special instructions This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba to participate in this opportunity. Participation and Tender documentation will be available on SAP Ariba to all interested Suppliers. To receive the invitation to tender and to gain access to the procurement documents (once the tender has been published) you must be registered on TfL's e-procurement system (SAP Ariba). Your SAP Ariba account must also be linked with TfL, just because you have a SAP Ariba login does not mean TfL will be able to invite you to participate. Your existing account MUST be linked with TfL. Please ensure you check this and ensure the email that you want the invite sent to, is the email that has been registered with TfL. If you are already registered on SAP Ariba, please login to your SAP Ariba account and check whether your contact details are up to date. This will allow us to ensure that the invitation is sent to the correct email address. Please ensure that you are registered on the Central Digital Platform and SAP Ariba. Registration and access to both systems are mandatory, as they are required to support the tender process. Details on how to register are detailed below: Central Digital Platform: As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/suppliers-how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easy-steps-html If you are not already registered on the SAP Ariba procurement portal, please complete the registration process as soon as possible by clicking the following link: https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL The below link provides details on how to register on SAP Ariba: https://share.articulate.com/wBEqzYJomwo4HhYYQRprk Once you have registered, please can you email SOCIALIMPACTINITIATIVES@tfl.gov.uk. Please provide your SAP Ariba account name, Ariba Network ID and the email registered to your SAP account to ensure your organisation is added to the event on SAP Ariba once it has gone live. You may contact the TfL Supplier Enablement Team (Ariba_Supplier_Enablement@tfl.gov.uk) if you face any issues with the registration process.

Clarification questions by

2 Dec 2026, 17:00 GMT

Contact

socialimpactinitiatives@tfl.gov.uk

Value incl. VAT

£33m

Category

services