TfL 97139 - Bus Driver Quality Monitoring

Description

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

Key facts

Procedure

Open procedure

Lots

1

How to submit

You must upload your tender to the online e-Tendering portal at https://service.ariba.com/Supplier.aw For help on uploading your tender, please refer to https://support.ariba.com/Adapt/Ariba_Network_Supplier_Training. If you encounter any problems please refer to the above referenced training website. If the problem persists please contact Ariba_Supplier_Enablement@tfl.gov.uk in good time and inform the relevant tender co-ordinator of your issue. You are strongly recommended not to leave uploading of all data to the last day. Neither TfL nor its e-procurement system provider will be responsible for any failure to upload data due to insufficient time being allowed by Bidders. If you encounter a problem with using the e-procurement system website that will prevent you from completing the ITT before the closing date and time you must:

Clarification questions by

20 Oct 2026, 23:59 BST

Contact

alexandraebertbrading@tfl.gov.uk

Value incl. VAT

£2.2m

Category

services