Accessibility Insight Package

Description

Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.

Key facts

Procedure

Award procedure without prior publication of a call for competition

Lots

1

Contact

Lavinia Tidy-Jones

laviniatidyjones@tfl.gov.uk

Category

services

Awarded suppliers

• ESRO Limited (Revealing Reality) · GB-COH-16283528 · UK

Ground given for limiting competition

The buyer’s own stated reason for awarding without open competition, as published. Their assertion, not a finding.

The award of this contract is lawful without the prior publication of a standalone Tender Notice because it constitutes a call-off contract from an established Dynamic Purchasing System (DPS) in accordance with PCR2015.