UK 777 IT Onsite Operations and Infrastructure supporting services

Description

The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required. Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions. As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.

Key facts

Procedure

Open procedure

Lots

1

How to submit

Supplier Self Registration (British Council MyProcurement): https://tap.tcsapps.com/tap2/#/bc-supplier-registration View Public Tender (British Council MyProcurement): https://tap.tcsapps.com/tap2sup/#/staticPreviewPage?eventUuid=65ce4c92-c53c-490a-be2b-efe489907efd

Clarification questions by

29 Oct 2026, 14:00 GMT

Contact

Nektaria Theodoropoulou

Nektaria.Theodoropoulou@britishcouncil.gr

Value incl. VAT

£1.5m

Category

services