TfW Integrated Digital Platform for Rail Retail (WebTIS) & Bus Journey Planning

Description

This is a replacement notice relating to the previously published UK5 notice with id: MAR598535 for the direct award of the new TfW Integrated Digital Platform for Rail Retail (WebTIS) & Bus Journey Planning contract. The contracting authority is changing from Transport for Wales Rail Limited to Transport for Wales. Transport for Wales intends to directly award a contract to SilverRail Technologies UK Limited for the continued provision, support and development of WebTIS and Journey Planner services.

Key facts

Procedure

Direct award

Lots

1

Contact

Nikolaos Filippis

procurement@tfw.wales

Contract period

7 Dec 2026 → 6 Dec 2029

Value incl. VAT

£3.5m

Category

services

Awarded suppliers

• SilverRail Technologies UK Limited · GB-PPON-PWZJ-8174-DHQG · UKJ14, GB

Ground given for limiting competition

The buyer’s own stated reason for awarding without open competition, as published. Their assertion, not a finding.

Transport for Wales intends to directly award a new contract to SilverRail Technologies UK Limited for the continued provision, support and development of WebTIS and Journey Planner services. SilverRail's solutions are significantly integrated with TfW's existing digital retail, customer and operational platforms and support the delivery of related digital programmes, including Project UNO. Changing supplier at this stage would require significant technical re-engineering and would introduce additional cost, implementation risk and potential disruption to existing customer-facing services and planned digital programmes. The award is being made pursuant to section 41 and Schedule 5 of the Procurement Act 2023, relying on the applicable single-supplier/technical grounds for direct award.