Supplier profile
Freshworks Inc.
Every public-sector award we hold for this supplier, across Australia, the UK and New Zealand, from 12 Dec 2019 to 9 Sept 2026.
Awards won
70
all time
Attributed value
£5.5m + AUD 1.8m
6 shared, unvalued
Buyers
45
public bodies
Active
2019–2026
first to latest award
Awards by year
Who they win from
| Buyer | Awards | Value |
|---|---|---|
| Jisc | 2 | £1.3m |
| Social Security Scotland | 1 | £821k |
| Crown Office and Procurator Fiscal Service | 4 | £529k |
| West Midlands Combined Authority | 1 | £370k |
| Royal Borough of Kensington and Chelsea | 1 | £340k |
| Coventry City Council | 1 | £337k |
| Leicestershire County Council | 1 | £320k |
| Lincolnshire County Council | 2 | £207k |
| South Tyneside Council | 1 | £194k |
| Oxfordshire County Council | 1 | £176k |
What they win
Awards
Showing 51–70 of 70 awards we hold
- Freshdesk Customer Engagement Suite ↗HEE£71kawarded 10 Feb 2022
- Service Management Tool - Support Hubs ↗British Transport Policeawarded 23 Nov 2021
- Service Desk Solution to enable the management of IT related incidents for the Buyer's staff. ↗SOCIAL WORK ENGLANDshared awardawarded 11 Nov 2021
- MHCLG RED Ticketing Software 12 month extension ↗DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIESawarded 10 Nov 2021
- ITSM Service Desk Solution 2021 ↗Crown Office and Procurator Fiscal Serviceawarded 4 Nov 2021
- Information Technology Service Management (ITSM) Software ↗Coventry City Council£337kawarded 21 Oct 2021
- IT Service Management Tool ↗Public Trustawarded 12 Jul 2021
- ITSM Replacement ↗ESSEX COUNTY FIRE & RESCUE SERVICEawarded 9 Jun 2021
- United Kingdom-Bristol: Software package and information systems ↗Jisc£1.3mawarded 6 Apr 2021
- IT Service Management System ↗Jiscawarded 1 Apr 2021
- Customer Relationship, Workflow and Account management systems ↗Canterbury City Council£82kawarded 23 Dec 2020
- Cabinet Office - Freshservice ITSM Service Desk Software Solution ↗Cabinet Officeawarded 30 Nov 2020
- Acas ITSM Tool ↗ADVISORY, CONCILIATION AND ARBITRATION SERVICEawarded 4 Nov 2020
- MHCLG Shielding Ticketing Software (Freshdesk) ↗MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENTawarded 15 Jul 2020
- CRM and ITSM systems ↗London Borough Of Barking And Dagenhamawarded 29 Jun 2020
- MHCLG RED Ticketing Software ↗MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENTawarded 5 Jun 2020
- MHCLG RED Ticketing Software additional licences ↗MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENTawarded 5 Jun 2020
- Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite ↗Independent Office For Police Conductawarded 16 Mar 2020
- FreshService ITSM Service Desk ↗Lincolnshire County Council£66kawarded 12 Dec 2019
- Contract with FRESHWORKS INC ↗QPS£1.1m
Possibly the same organisation
These entries differ from this one only by legal form or a bracketed qualifier, so they may be the same organisation — or a different registered company of the same name. They are kept apart on purpose: the figures on each page are per legal entity and are never combined.
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Awards are collected from official public procurement notices and deduplicated so one procurement counts once. Supplier names are grouped across their published spellings: case and punctuation are ignored, and “Ltd” is treated as optional because buyers routinely leave it off. Everything else that marks a different organisation is kept — an LLP, a plc, a CIC and a Teoranta are separate businesses from a Ltd of the same name, as are a parent and a named subsidiary, and none of them are merged here. Where another entry differs from this one only by legal form or a bracketed qualifier it is listed above as possibly the same organisation — a hint for the reader, never a merge: figures are per legal entity and never combined. Value is attributed only where the notice is explicit: the supplier's own itemised amount, or the whole value where they were the sole named supplier. Awards naming several suppliers without a published split are counted and marked shared, never valued, and a framework ceiling is never treated as money any one appointed supplier won. Sterling and euro are never added together. The linked source notice is authoritative.
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